Introduction
Effective date: 10.1.2026
Velveteen Restaurant Group Inc DBA Trio BYOB triobyob.com and trio2go.com ("we," "us," or "our") operates the websites triobyob.com and trio2go.com (together, the "Site"), including our online ordering and reservation features. This policy explains what personal information we collect through the Site, how we use and share it, and the choices you have.
By using the Site, you agree to this policy. If you do not agree, please do not use the Site.
Information we collect
Information you give us. When you place an order, make a reservation, join our mailing list, or contact us, we may collect:
- Name, phone number, and email address
- Delivery address and order instructions (including allergy or dietary notes)
- Order history and preferences
- Messages you send us
Payment information. Online payments are handled by our third-party payment processor. We do not store full card numbers on our systems.
Information collected automatically. When you visit the Site, we and our service providers may collect device and usage data, such as IP address, browser type, pages viewed, referring site, and approximate location, using cookies and similar technologies.
Information from others. If you order through our online ordering provider or a third-party delivery app, we receive the order details needed to prepare and deliver your food.
How we use your information
We use personal information to:
- Process, prepare, and deliver your orders and reservations
- Contact you about your order (for example, confirmations or delays)
- Respond to questions, feedback, and requests
- Send promotions or newsletters if you opt in; you can unsubscribe at any time
- Operate, secure, and improve the Site
- Prevent fraud and comply with legal obligations
How we share your information
We do not sell your personal information. We share it only as follows:
- Service providers that help us run the business, such as our online ordering platform, payment processor, website host, email service, and delivery partners. They may use your information only to provide services to us.
- Legal reasons, when required by law or to protect our rights, customers, or staff.
- Business transfers, if the restaurant is sold or merged, as part of that transaction.
Cookies and analytics
We use cookies to keep the Site and online ordering working (for example, remembering your cart) and to understand how visitors use the Site. We may use analytics tools such as Google Analytics.
You can block or delete cookies in your browser settings. Some features, such as online ordering, may not work without them.
Data retention and security
We keep personal information only as long as needed for the purposes above, or as required for tax, accounting, and legal records.
We use reasonable safeguards to protect your information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Marketing: use the unsubscribe link in any email, or contact us to opt out.
- Access, correction, deletion: you can ask us to see, correct, or delete the personal information we hold about you. We will respond as required by applicable law and may need to verify your identity.
- State privacy rights: depending on where you live, you may have additional rights under state law. Contact us to make a request.
Children's privacy. The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes and contact
We may update this policy from time to time. The effective date at the top shows when it last changed, and continued use of the Site means you accept the update.
Questions or requests? Contact us:
Velveteen Restaurant Group Inc. DBA Trio BYOB
triobyob.com & trio2go.com
2601 Pennsylvania Ave, Philadelphia, PA 19130
triobyob@gmail.com
215.232.8746